Eagle  Gifts takes pride in the products that we offer to our customers. If you receive an item that has been damaged in any way, please contact us within 30 days. Once you have notified us that your merchandise was defective, we will provide you with a Return Authorization Procedure (RAP). The RAP will indicate whether you should discard the item, or send it back to the distribution center. In either case, we will replace the product(s) that you ordered free of charge. (Replacement is subject to item availability.) If exact replacement is not available, replacement will be a comparable item of at least equal value) For all non-defective merchandise returns, customers are required to contact us within 30 days of receiving your order. At this point, you the customer have the following options: (1) exchange the item for another product of comparable value or (2) request a refund. Customer who wish to reach the Eagle Gifts Sales Team concerning their order may do so via e-mail at sales@eaglefreeenterprises.com, or by calling (251) 653-4251